Message-on-Hold Samples for Financial Institutions

Most people will need financial assistance at some point in their lives, but with so many companies to choose from, making a decision on the best company can be difficult. With a custom on hold program, you can make the decision-making process easier for consumers and stand out from your competitors. No more boring on hold elevator music. Instead, you can have engaging, informative messages about your financial institution.

Make “Wait Time” Profitable Time for Your Financial Institution

Every time you place a caller on hold is an opportunity that you can advertise your services, whether they’re on hold for 10 seconds or 60. Let your callers know why they should do business with you over the bank across the street. You can also answer the frequently-asked questions you receive on a daily basis, such as:

  • What are your current mortgage/home equity rates?
  • What IRA services do you offer?
  • Do you offer insurance or protection services?
  • How do I order checks?
  • Can you help me with mobile banking?

How a Financial Message On Hold Program Benefits YOU

An on-hold program can help promote your institution, resulting in more new clients and more satisfied clients. Some companies rely on websites or brochures to advertise, and while these are both great marketing options, there are many people who rely solely on the telephone to get their information. Also, keep in mind that some people prefer to hear about your company rather than read about it.

While answering many of the FAQs you receive from callers, on hold program also allows you to provide information about:

  • The financial services you offer (personal, business, retirement, etc.)
  • Apps/mobile banking
  • History of your institution
  • Mortgage assistance
  • Savings club/free checking
  • Lending and deposit rates
  • Vehicle and lot loans
  • Identify theft
  • FDIC
  • Debit/ATM card
  • Online banking
  • And more!