We Got Your Back
Let us monitor your name
Running a business can be all-consuming, especially if you’re working on increasing your revenue. Do you have time to look out for and respond to potentially negative online reviews? Because reviews fuel consumer searches for products and services, there’s many places to leave them today. As you’re tending to day-to-day operations, someone could be having a bad day and want to take it out on your business. It doesn’t matter if their interaction with your business was in passing. They’re leaving bad reviews that can affect current and future customer’s decisions to frequent your business. At InTouch, we monitor your online reputation to respond to negativity as soon as possible. After all, your “online” reputation can potentially make or break your business during the era of internet revolution.
Stay One Step Ahead of the Competition
We Keep You Current on Industry Reviews
When your business uses our reputation monitoring service, one of our analysts looks at your reputation but also that of your competitors. We’ll use your feedback, your area and the industry you’re a part of to determine who your competitors are. We then determine a baseline understanding of your current reputation and where it needs to be for your market. The public tends to use certain keywords and phrases when they’re reviewing business online. We watch for these keywords on review sites and social media. This way, we stay one step ahead of your competition and we’re alerted to issues before they cause significant damage and business loss.
The Power of Your Online Reputation
With more and more people finding businesses online, it’s no wonder online reviews carry the weight they do. As grim as negative reviews seem, positive reviews can conversely significantly increase business. A positive reputation increases your chances of having new and repeat customers. It’s important your customers are satisfied and that they’re sharing this online. Our reputation management system gives you the opportunity to respond to online feedback, address any problems, and develop a plan to promote more positive reviews. One negative review is unlikely to hurt your business. It might even show you’re endearingly human, but positive reviews make consumers excited to see you. Contact us today for more information about reputation monitoring and how we can keep your name squeaky clean.