Message-on-Hold Samples for Medical Practices

As a medical professional, you want to do more than just provide high-quality care for your patients. You also want to educate them about their health and give them beneficial information about your practice and staff every time they call your practice. With a custom message on hold program, you can do just that.

Make “Wait Time” Profitable Time for Your Medical Practice

Of all the calls that your practice receives, how many would you say are placed on hold? Fifty percent? Seventy-five percent? Having an on hold program allows you to make that on hold “wait time” profitable time. Since the phone call experience is often the first impression of your practice that people receive, it’s important to make it effective if you want to keep your patients and attract new ones.

How a Medical Message On Hold Program Benefits YOU

With a custom on-hold program, you can highlight many different aspects of your practice and answer some of the frequently asked questions that your patients ask, such as those related to:

  • Insurance coverage
  • Your doctors and staff
  • Hours, address, and additional phone numbers
  • Any special services/amenities you offer
  • After-hours emergency policy (phone numbers, locations, etc.)
  • Health tips
  • Health topics in the news
  • Hospital affiliation